If there is something wrong or you have any issues with your order, please do contact us immediately upon receipt. You can call us on 01420 612670, or email hello@logpile.com, and one of the team will get back to you within 1-2 working days. 

We want to provide our customers with the best quality wood products and aim to resolve any issues promptly. If possible, we will resolve any issues once the complaint is received. 

In some cases, we may need further information regarding the issue so that we can investigate internally to provide a suitable solution. We will get in touch to acknowledge the complaint and request further information if needed.

We understand that problems can occur and do apologise if this happens, our aim is to fix the issue in a way that you are happy with, as well as ensuring that any complaints are investigated properly so that they do not occur again. The more detail provided in the initial complaint will help us to do this, for example photos of any issues (if applicable).

If you experience any delivery issues, please contact us directly instead of our courier DPD as we can usually resolve these more effectively on your behalf. You can call us on 01420 612670 or email hello@logpile.com