Customer Service is very good. Being fairly new to wood burning, I used to purchase wood from local supermarket and DIY. I placed my order with Logpile, they telephoned to ensure I received the appropriate type of wood suitable for my wood burner and for my use.
The Chimney Sweep found there to be no tar or any other problem, only fine soot. He enquired as to where I source my wood from.
Customer Service also enquired as to any problems that the delivery person may encounter on delivery.